Unmasking the Hype: A Deep Dive into Cool Cat Casino’s Scam

Updated At:

Created At:

Banking Rating:

2 / 10

Graphics Rating:

4 / 10

Bonus Rating:

5 / 10

Support Rating:

2 / 10

Withdraw & Deposit Rating:

0 / 10

Gameplay Rating:

4 / 10

Safety Rating:

2 / 10

Mobile Rating:

2 / 10

Spoiler alert: we don’t have much to say about this casino. We’ll always give a casino the benefit of the doubt, and even with such a bad reputation as this casino has, we have tried to find the good in the bad, but by and large, we haven’t found any diamonds in this rough online casino.


  • Real Time Gaming Slots
  • Good No Deposit Bonus
  • Slow payouts
  • Lack of payment options
  • Not many table games
  • Bad reputation

Overall Rating:

2 / 10

On the CoolCat website.

Quick Details for CoolCat

Number of Slots

250+

Max Jackpot

$ 20000

Payout Percentage

95.00%

VPN Allowed?

No

Company Name

CoolCat

Established

2002

Owner

Virtual Casino Group

Annual Turnover

$

Manual Flush

No

Withdraw Lock

Yes

Licenses

Costa Rica

Languages

English

Currencies

BTCCADLTCUSD

Sister Casino(s)

Club Player CasinoDreams CasinoPalace of ChancePrism CasinoRuby Slots CasinoSlots of VegasWild Vegas Casino

Cool Cat Casino Is Not To Be Trusted

First of all, just doing some rudimentary research quickly brings to light a spate of bans and scam alerts, as Cool Cat is notorious for either slow payouts, or for finding spurious reasons not to payout winnings to players at all. And when we say slow payout, we mean that in many cases in the past, it has taken players months to get their hands on winnings. Putting that aside, if we were judging this casino purely based on its online games, it would not fare any better.

Too many red flags to recommend this site to players

Having a single software provider as their casino game supplier, as good as Real Time Gaming, means the game selection is minimal. If you love RTG slots, you might be in luck, but if you prefer variety and like Live Casino and a variety of table games to choose from, you might as well start looking elsewhere because this casino has very little to offer.


Banking

Unless you are big on BitCoin and choose to make your deposits and withdrawals with BitCoin alone, there is a severe lack of payment methods available at this casino. For deposits, you can use Visa, Mastercard, or BitCoin as a US player. There isn’t any other payment method for depositing. For withdrawals, the options are even worse, as the minimum withdrawal amount on bank wire is $200, for checks, it is $300, and the only other banking option you have for withdrawals is BitCoin. All-in-all, the options are sparse, and in this day and age, with so many e-wallets available, this casino is years behind the competition. And, worse, if you do manage to withdraw your winnings, going by their reputation, there’s no guarantee you will be seeing your funds soon.

Deposit Information

Deposit MethodMin DepositMax DepositTurnarounds
Bitcoin$10No LimitInstant
Mastercard Debit$10No LimitInstant
Visa$10No LimitInstant

Withdrawal Information

Withdrawal MethodMin WithdrawalMax WithdrawalTurnaroundsFees
Bankwire$200No Limit3-5 Business Days$0
Bitcoin$10No LimitUp to 72 Hours$0
Check$300No Limit3-10 Business Days$0

Security

Coming to one of the biggest sticking points of this casino, we can’t give our seal of approval purely on their track record when offering assurances that your funds are safe. We have read instances, as recently as 2019, when players have been refused their winnings and their accounts have been closed for “suspected fraudulent” activity, and on following up with the casino support, have not been given any adequate explanation. At the very least, players whose accounts are closed should receive their initial deposits back, even for valid reasons. But in some cases, Cool Cat has kept the deposits and winnings without good reason. While we have seen that the casinos are making an active effort to improve their standards and change their reputation, the evidence of dodgy practices in the past weighs too heavily for us to do anything but warn players to stay away from making any natural money deposits at this casino. They hold a valid license issued in Puerto Rico, which does not have the same tight regulations as the North American gambling licenses. So, even though the casino has a license, it does not protect your funds in the same way as North American US casino licenses will.


Software Providers For CoolCat

Real Time Gaming and nothing more

So, as much as we’re fans of the top Real Time Gaming slots when you are limited to choosing from a selection of 200+ games from a single software provider, we can’t help feeling like we are missing out. With so many casinos teaming up with multiple providers like IGT, NetEnt, Games Global, and Blueprints, it just doesn’t make sense to limit your options and play at a casino with only one provider on board. It would be a bit like paying the Disney+ subscription fee and only getting access to old Hannah Barbera cartoons (not that we’re not fans of Scooby Doo.)


Online Casino Games at CoolCat

Table Games Games At Coolcat

Being restricted to Read Time Gaming content, the table game selection leaves much to be desired at this online casino. Also going much to be desired is the navigation and game arrangement, as trying to find a game or game type at this gambling site is anti-intuitive. By clicking on table games, you’d think there were no roulette games available – however, for some strange reason, the Cool Cat team thought to put their single roulette game in Specialty Games. We can only believe there are not many roulette players at Cool Cat. When you click on Tables Games, you’ll find a smattering of poker games and blackjack, but not much to get excited about.

This section should be called popular RTG games, as there is only one provider at Cool Cat – Real Time Gaming. While we are full of good things to say for RTG’s top games, like Copy Cat Fortune and Fortunate Buddha, this casino does not even make it especially easy to browse the limited number of games they offer. The best online casinos we have reviewed, such as BetMGM Casino and BetRivers, will have the top RTG slots on their site alongside a vast amount of top slots from other providers, which gives players plenty of choices. But, since Cool Cat has all their slot eggs in one basket with Real Time Gaming, you will either be an RTG superfan and love the game selection. To be generous to RTG, though, they release great slots, and their newer titles, like Goblins: Gluttony of Gems, are competing with rivals like NetEnt and Betsoft in terms of graphics and bonus rounds.

Specialty Games Games At Coolcat

What Cool Cat deems a specialty game might be eccentric if you have any experience with casinos. For example, while they don’t list roulette in table games, they do consider European Roulette a “specialty game,” so as long as you throw out any expectation of logic when browsing through the games tabs on this site, you might not be disappointed. As well as roulette, of which there is a single version – European Roulette – you will find Keno and two Skill-based games in the specialty games section.

Slots Games At Coolcat

To give Real Time Gaming credit where it’s due, their back catalog of games and new titles is vibrant, varied in theme, and has a fantastic variety of bonus rounds and features, which makes them fun to explore. There is a beautiful cartoony, almost DreamWorks style, to their best games, like Diamond Fiesta and Dr. Winmore. On the must-play list are RTG’s Cash Bandit’s 3 and 5 Wishes, which come with the (usually minor) jackpot.

Video Poker Games At Coolcat

If we have anything positive to say about Cool Cat, they have a decent collection of Video Poker games. So, if Video Poker and slow payouts are your things, this casino might be for you. The games are standard, with nothing groundbreaking in design, but some classics here never get old, like Jacks or Better, Bonus Deuces Wild, and All American Poker.


Mobile

The limitation is the theme of this casino review, and we continue that theme here with the casino’s mobile App options. What you want to find with an online casino mobile App is a full menu of the games available through the mobile and desktop browser-based casino. Still, we have found that many slot games are not published on the casino App, meaning there is even less to choose from if you download the App, which is compatible with iOS and Android, but that’s hardly a consolation.


Customer Support

Going by the casino’s history of Live Chat and email responses, many of which have been published online by disgruntled players looking to receive their winnings. In many cases, the casino support agents offer template responses and do nothing to help players retrieve their funds. Again, we know that the casinos are trying to improve their support services, but they have a way to go before they get our thumbs up and are still very much on the: “need to see great improvement” list.

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Author Bio
Editor Bio
Jill is a leading author and table games expert. She writes extensively about game strategy and is passionate about helping players make the most of their casino experience.